All Episodes
Why Professional Services Are the Product Managers of Your Future Company with Confluent's Mickey Heynen
So much of what we do in Operations is figuring out how we get from Point A to Point B, and then how do we get there better, faster, and smarter the next time around.O...
Designing The Post-Sale Customer Journey With Gainsight's Caitlin Quinlan
While everything in sales and marketing funnels is measured and instrumented to ridiculous levels of detail, it's easy to forget about the post-sale customer journey. ...
Going Under The Hood Of How Drift Uses Drift With Monique Lemieux And Tim Ozmina
A very common question we get is, “How does Drift use Drift at Drift?” So on this episode, we're going answer that question.To do this, we called in the experts. Those...
The Real Cost Of The Meetings On Your Calendar With Resultably's Dave Link
How many times have you been in a meeting and heard someone say, “This is an expensive meeting.” But exactly how expensive is that meeting?In Operations, we spend a lo...
What "Good" Looks Like In Professional Services With Acquia's Meagen Williams
As your customer base grows and your product offerings expand, you’re likely going to be faced with an important inflection point about the most effective way to make ...
How To Run A Virtual Kickoff That Actually Works With Drift's Maria Casella, Mark Siciliano, And Jackie Wright
A pretty common tradition at the beginning of each year at tech companies is the Company Kickoff. This is usually where the entire company comes together to talk about...
Top 5 Lessons From 50 Episodes Of Operations
50 episodes of Operations! We have officially hit the half-century mark for our show, and that would not have been possible without the brilliant Operators who have be...
The 8 Pillars Of Being A Second In Command (aka the COO) With Cameron Herold
When we first started this show, there was one podcast out there about Operations that people told us we should check out. That podcast is called “Second in Command." ...
A CRO's World Clocks For Running A Business With Demandbase's Allison Metcalfe
When a new leader joins your organization, there is often an exercise to review and revisit all of the key metrics and indicators of the business. This can be a dif...
From Sales Ops To GM With Gainsight's Ryan Toben
We have spent most episodes of this show looking at the work of Operators. Where we haven’t spent enough time is on the career development of the Operators themselves....
The Crossover Episode: Behind the Scenes with Drift's Podcast Hosts
In this special crossover episode, Sean is joined by Maggie Crowley (host of Build) and Matt Bilotti (host of Growth) to take you behind the scenes of Drift’s podcast ...
How To Migrate A Marketing Database Of 8 Million People With InVision's Jamie Sloan
The best teachers and leaders share their hard-earned lessons so that those who come after them don’t make the same mistakes or experience the same pain that they did....
How To Move Up-Market with Carta's Anil Kumar
Hypergrowth companies are constantly reinventing themselves. At Drift, we often say, "what got us here isn’t going to be the thing that gets us to the next stage.” ...
How Toast Uses Data To Drive Hospitable Moments With Emmanuelle Skala
Every single Customer Success team says that they want to become less reactive and more proactive. But few CS leaders will admit that it's a long journey to get there....
Mastering The Game Of Tech Stack Jenga With Sonar's Brad Smith
Managing tech stacks inside of hypergrowth companies can often feel like a precarious game of Jenga, hoping you can pull out the next block carefully enough so that th...
The Two-Way Highway Of Drift’s Data Engineering And Data Analytics Teams with Arun Venkateswaran and Kyle Thelemann
Operators are often referred to as unsung heroes. But there's a group of unsung heroes within the unsung heroes: the Data Team. For companies in hypergrowth, the vo...
The Art & Science Of Snowflake’s Sales Capacity Planning With Rachel Haley
It's hard to take what looks like a perfect plan on paper and translate that to real life. It's even harder inside of a hypergrowth company. In this episode, we go ins...
Scrappiness, Storytelling, And Search Queries With SolarWinds' Kyle Sutton
There is no shortage of change inside of hypergrowth companies. The channels through which we market to our customers change. The ways we engage with prospects change....
How Clari Runs Effective QBRs With Rosalyn Santa Elena
A pretty common exercise within Sales organizations is the Quarterly Business Review. This is a time to both look back at the previous quarter’s performance as well as...
The 3 Ways To Level Up Every Interaction With Go-To-Market Leaders
We have talked a lot on this show with guests about their routines and cadences -- who they meet with regularly, what they meet about, even the structure of these meet...
How To Maximize The Partnership With Your CMO And Accelerate Revenue with Karen Steele
The relationship you build with a Go-To-Market leader is one of the most important components of an Operations role. The data you present, the way you frame your posit...
How This Nonprofit Built A $3.7M Book Business (With More Than Words' Leanne Goff & Shaun Newell)
In this episode, we’re not looking under the hood of another tech company that just got a splashy round of funding or delving into the finer nuances of SaaS metrics. I...
How Gong Uses Gong with Brandy Ringler
A pretty common question we get is, “How does Drift use Drift?” On today's episode, we're turning the tables on someone else who also uses their own company's produ...
The Go-To-Market Maturity Model Part II With Highspot's Stephen Hallowell
We're back for Part 2! The playbook for success is one that’s hard to come by. In hypergrowth companies, you are often running around so much that it can nearly imp...
The Go-To-Market Maturity Model Part I With Highspot's Stephen Hallowell
The playbook for success is one that’s hard to come by. In hypergrowth companies, you are often running around so much that it can be nearly impossible to stop and art...
Building A More Data-Centric Company With HubSpot's Bridget Zingale
Have you ever shown up to a meeting where you have one version of numbers to report only to find someone else in the meeting with a completely different version of tho...
How To Say No
Steve Jobs famously said, “It’s only by saying 'No' that you can concentrate on the things that are really important.” Let's face it -- everyone in Operations is b...
Scaling An International Marketing Team Across 50 Countries With SEMrush’s Olga Andrienko
Have you ever worked at a company that has expanded internationally? Is your company thinking about doing so in the not-so-distant future? Not to worry, our guest toda...