All Episodes
Under the Hood of Product-Led Growth with OpenView's Kyle Poyar
The tech industry is definitely one of trends and hype for those trends. Go on Twitter, go on LinkedIn -- you’ll find evangelists for the next big thing. One of those...
Happy International Podcast Day
Thanks for listening to Operations. We’re always looking for ways to level up our podcasts, so today we’re asking for your feedback. Head to https://now.drift.com/podc...
#throwback Inside Salesforce’s Annual Planning Process with Bala Balabaskaran (aka The Guy Who Built It)
It's annual planning time, so we decided to throw it back to one of our earliest episodes all about the annual planning process at Salesforce.com. On this episode, we...
Why Drift's Dave Gerhardt Changed His Mind about Marketing Ops
Ever heard of a "boomerang" employee? Someone who left, and then later comes back to rejoin the company? We’ve had a few awesome boomerang stories during my time at Dr...
3 Consistent Truths for Operations Teams and Your Reporting Structure
A lot has been written about the different types of team models and reporting structures in Operations. And, of course, it’s important to be thoughtful about how you d...
The Truth About CPQ Tools with DealHub CRO Eyal Orgil
At hypergrowth companies, a pretty common sign that your company is growing up is when it comes time to purchase and implement a tool to help you Configure, Price, and...
Get Reps Out of the Data Entry Business with InsightSquared CEO Todd Abbott
It’s rare that a guest prompts us to completely rethink how we approach the work we do and our roles in our companies. That’s exactly what happened, though, with this...
Solving for the Reps' Day In the Life with Dooly's Michelle Pietsch
As operators, we spend so much time thinking about the Day-In-The-Life of the sales reps at our companies. There are so many different things competing for time and m...
4 Steps to Launching a New Tool That People Actually Use
When you buy a new tool, your organization has placed a considerable investment in buying that tool, not to mention the investment made in Operations folks like us to ...
The Future of Sales Ops' Relationship with Sales with GlobalFoundries' Kelley Chan
It’s easy to say that the relationship between Sales and Sales Ops is an important one. We all get that. But how do you make that relationship actually work? In this ...
Why Professional Services Are the Product Managers of Your Future Company with Confluent's Mickey Heynen
So much of what we do in Operations is figuring out how we get from Point A to Point B, and then how do we get there better, faster, and smarter the next time around. ...
Designing The Post-Sale Customer Journey With Gainsight's Caitlin Quinlan
While everything in sales and marketing funnels is measured and instrumented to ridiculous levels of detail, it's easy to forget about the post-sale customer journey. ...
Going Under The Hood Of How Drift Uses Drift With Monique Lemieux And Tim Ozmina
A very common question we get is, “How does Drift use Drift at Drift?” So on this episode, we're going answer that question. To do this, we called in the experts. Tho...
The Real Cost Of The Meetings On Your Calendar With Resultably's Dave Link
How many times have you been in a meeting and heard someone say, “This is an expensive meeting.” But exactly how expensive is that meeting? In Operations, we spend a ...
What "Good" Looks Like In Professional Services With Acquia's Meagen Williams
As your customer base grows and your product offerings expand, you’re likely going to be faced with an important inflection point about the most effective way to make ...
How To Run A Virtual Kickoff That Actually Works With Drift's Maria Casella, Mark Siciliano, And Jackie Wright
A pretty common tradition at the beginning of each year at tech companies is the Company Kickoff. This is usually where the entire company comes together to talk about...
Top 5 Lessons From 50 Episodes Of Operations
50 episodes of Operations! We have officially hit the half-century mark for our show, and that would not have been possible without the brilliant Operators who have be...
The 8 Pillars Of Being A Second In Command (aka the COO) With Cameron Herold
When we first started this show, there was one podcast out there about Operations that people told us we should check out. That podcast is called “Second in Command." ...