All Episodes
The Genesis of Drift’s Sales Lab with Kyle Bastien
If you look around your company today, it probably wouldn’t be hard to find people who had an idea or an opinion about how to make your sales process better. Everyone ...
Learning a New Industry from Scratch with Brightflag's Rebecca Silverstein
Operators are constant learners. We seek out new things, we aim to understand the "why" behind what’s happening around us. So what does it look like for an Operator to...
How to Design and Build a Community with The Lola's Eileen Lee
Ten years ago, I joined a newly-formed Fellowship program called Venture for America, a non-profit that takes recent grads and trains them as entrepreneurs to work at ...
How CEOs are Reacting to the New Market Environment with BoostUp CEO Sharad Verma
Turn on the news, read a financial advice column, or just click refresh on LinkedIn and you’ll be bombarded with stories of layoffs, venture capital investments drying...
#throwback The 8 Pillars Of Being A Second In Command (aka The COO) With Cameron Herold
When we first started this show, there was one podcast out there about Operations that people told us we should check out. That podcast is called “Second in Command." ...
The Lifecycle of an Operations Hire with SmartBear's Anu Krishnakumar
Everyone wants to say that they have a Revenue Operations team these days. Companies that didn’t have the function in recent years are suddenly scrambling to get on bo...
Designing the Modern SDR Organization with Workiva's Melissa Raber
Let’s face it: prospecting is really really hard. In 2022, there is more information than ever before at our fingertips to help us prospect, but there’s also more info...
Make Operations Your Startup’s Incubator with LeagueSide’s Zubin Teherani
We can get caught up sometimes in what the most ideal and advanced versions of an Operations team can look like. It can be easy to forget the early days of start-ups ...
Shifting the Finish Line of Sales Enablement with Stripe's Marcela Piñeros
How each of us learns is a pretty fascinating thing, isn't it? How we retain information, or more frequently, how we don’t retain it. Our guest on this episode, Marce...
#throwback The Art & Science of Snowflake’s Sales Capacity Planning with Rachel Haley
This week, we're throwing it back to the most popular episode of Operations ever. It's hard to take what looks like a perfect plan on paper and translate that to real...
The 3 Common Traits of the Most Successful Operators
For our 75th episode, we wanted to focus on you, the Operators. What makes you tick? What are the characteristics we see in each other? What do we aspire to be? On to...
Why Venture Capital Needs Operators with Operator Collective’s Mallun Yen
There’s an “aha” moment when you’re teaching someone something. You become more clear in your own point of view and you realize how much you know about that particular...
How To Increase Bookings Through Strategic Account Management With Bain's Greg Callahan
What if someone told you they could increase your company’s bookings by 20 - 40%? Not a bad hook, right? The strategy to support that hook comes from this week’s gues...
The Anatomy of Creating a Category with Former Gainsight COO Allison Pickens
What does it mean to create category? A lot of companies say they are creating their own category, so we wanted to talk to someone who is an expert in it. That expert...
#throwback Imperfection is Commitment’s Secret Weapon with Karen Borchert
It’s that time of year when everyone is taking stock of what they accomplished (and didn't accomplish) last year, so we decided to bring back one of our earlier episod...
LIVE from Modern Sales Pros: Why Operations is the Key to Sales & Marketing Alignment
On this episode, we're taking you inside a recent LIVE panel hosted by Drift and Modern Sales Pros on a topic everyone in Operations has likely wrangled with at one po...
Inside a Consultant's Operations Framework with CS2's Crissy Vetere-Saunders
It's fascinating to consider the different Operations approaches of consultant vs. in-house practitioners. Consultants have so many more data points and companies they...
How Solutions Consultants Build Trust Both In and Outside of Their Companies with Drift's Joshua Perk
If you've worked in a start-up company, you know the feeling of when things really start to scale. Sales reps that used to do everything from prospecting to negotiatio...