All Episodes
4 Ways To Boost Marketing Ops Productivity From Amazon Web Services’ Darrell Alfonso
On this episode, we're going inside the behemoth that is Amazon. More specifically, we're going inside Amazon Web Services, or AWS, where they have 1,500(!) Marketo us...
The 3-Step Process To Cleaning Out Your Operations Closet
When you were a kid and your parents told you to clean your room, were you one of those kids who just stuffed everything into a closet, closed the door, and marveled a...
The Difference Between Operating and Operations (With Banza's Mike Tarullo)
For most of this show’s history, we’ve looked under the hood of software companies. But on this episode, we’re doing something a little different. We’re going inside B...
Why Your Operations Team Is More Like Your Product Team Than You Think (With Drift's Tim O'Brien)
Let's face it... everyone thinks their team is special. Everyone thinks their problems are unique. But the truth is that your team isn't that special, and you might fi...
Emotional Management Vs. Tech Stack Management With Cloudera's Sara McNamara
If you spend any time on LinkedIn as an Operations person today, chances are you've come across a post or a piece of content from Sara McNamara, Sara has cultivate...
#throwback Inside Salesforce’s Annual Planning Process with Bala Balabaskaran (aka The Guy Who Built It)
It's annual planning time, so we decided to throw it back to one of our earliest episodes all about the annual planning process at Salesforce.com. On this episode o...
Imperfection Is Commitment’s Secret Weapon With Flywheel COO Karen Borchert
It’s that time of year when everyone is taking stock of what they accomplished (and didn't accomplish) this year, and we are all in the midst of setting our goals for ...
LIVE from HYPERGROWTH: Lessons from a Serial Operator (with RapidMiner's Heidi Rawding)
You hear a lot about serial entrepreneurs. But in this Operations episode, Sean sits down with a serial operator. Heidi Rawding is the Senior Director of Operations at...
What's the Dollar Impact of Ops? (with GoNimbly CEO Jason Reichl)
Imagine you had access to data points on the way dozens of companies operate – instead of just the one you work at. You’d get to see patterns in what works and what do...
How to Think Deeply About Problems with Bloomreach's Ian Mesey
Ian Mesey spent years in consulting until he made the switch to the practitioner side...and landed smack in the middle of a company in hypergrowth as Head of Revenue O...
Why Behavioral Science Is The Key To Building Your Operations Team (With Predictive Index's Maribel Olvera)
How much time are you spending thinking strategically about the talent on your team? If you’re Maribel Olvera (SVP, Operations at The Predictive Index), then the answe...
How Drift’s Marketing Ops Team Got 18% Of Its Time Back (With Drift's Adam Schoenfeld and Lynn Tan)
Imagine you are inviting a friend to a party. You call them up, tell them all of these amazing things about the party, and then immediately hang up before you tell the...
How to Go from MBA to VP of Operations with Drift's Will Collins
On the very first official episode of #Operations, host Sean Lane sits down with Will Collins, VP of Operations at Drift. Together they look inward to focus on operati...
What Ops Pros Can Learn from this $9 Billion Company (with Okta's Jake Randall)
Today on #Operations, host Sean Lane sits down with Okta's VP of Business Operations, Jake Randall. Okta's market cap is now $9 billion...not a bad company to learn fr...
Metrics are Meaningless without Segments with Brett Queener, VC and Former Salesforce EVP
On this episode of #Operations, host Sean Lane sits down with VC and former Salesforce EVP and GM, Brett Queener. Queener joined the company when it was at $11 million...
The Math Gives You the Data, but the Magic Comes from the People (with Auvik Network's Jacqui Murphy)
On this episode of #Operations, host Sean Lane talks with Auvik Network's CMO, Jacqui Murphy. Jacqui and Sean talk about how she's scaled from a marketing team of one ...
Don't Optimize for the Short-Term with Gusto's Cole Schofield
On this episode of Operations, Sean interviews a post-sale ops pro focused on customer operations. Together they talk about the direct impact operations can have on th...
Apple Product Launches and 10,000 Handwritten Notes with Michelle Palleschi (COO of Sendoso)
On this episode of Operations, Sean interviews Michelle Palleschi, the COO of Sendoso, the world's first sending platform. Because, as Michelle puts it, sending stuff ...